People Operations Director

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality.

We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

The People Operations Director will build and lead a scalable, compliant and high performance People Operations function for a live events environment. This role ensures the organisation can safely and efficiently deploy large, diverse work forces - often across multiple venues - while delivering a best in class employee and event day experience.

You will own the entire People Operations engine, including workforce scheduling, event day staffing operations, and compliance.

Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy.

A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield
;
Legends Global will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team

• Oversee end to end event resourcing strategy, ensuring the right people, with the right skills, are staffed for each event, across FOH, BOH, F&B, hospitality, security, production, and technical roles.

• You will be responsible for ensuring The F&B Academy is clearly owned, well governed, and experienced across our venues

• Lead surge staffing models for high volume event days.

• Drive the master staffing plan aligned with event calendars, site needs, and commercial forecasts.

• Oversee rota/scheduling systems to ensure Working Time compliance and capacity planning.

• Own the accreditation process - badges, passes, compliance documentation, background checks, eligibility to work.

• Ensure all staff (permanent, seasonal, agency) meet compliance standards before entering site.

• Partner with H&S, Security, and Venue Ops to uphold safety, safeguarding, and regulatory standards.

• Deliver and maintain event day People Ops protocols, including check in/check out structures, incident management, and welfare.

• Oversee mass onboarding cycles for seasonal and temporary talent pools.

• Drive documentation, knowledge base, and manager self service tools.

• Ensure accurate, timely payroll across complex shift patterns, premiums, allowances, and multi site working.

• Lead benefits strategy for a blended workforce - permanent, casual, and event day.

• Build and lead a high performing People Ops team capable of scaling up during peak periods.

• Partner with Operations, Production, Commercial, Hospitality, Security, and F&B leads.

• Provide visible leadership on large events - "on the ground" support, troubleshooting, and people flow management.

• Automate workflows to reduce manual event day admin.

• Oversee workforce management tech (HRIS, T&A, scheduling, accreditation).

• Introduce strong operational governance: SOPs, audits, risk logs, compliance dashboards.

• Implement VOC (Voice of Colleague) and post event debrief loops to drive continual improvement.

• Senior People Operations leadership experience in live events, stadiums, festivals, venues, entertainment, hospitality, or large-scale operations.

• Proven ability to resource, schedule, and run event day or shift based operations.

• Experience with HRIS and workforce management systems (Rota…