Data & Compliance Officer

The Role

The Data & Compliance Officer is responsible for supporting accurate, timely and audit‑ready learner records across all areas of Total Training Provision. The postholder will complete compliance checks and process learner starts, achievements and on‑programme paperwork, ensuring evidence is complete, accurate and stored correctly in line with funding, contract, awarding body and internal requirements.

This role is central to protecting funding, reducing audit risk and supporting a strong learner journey. The postholder will work closely with delivery, quality, MIS and management colleagues to identify gaps, record issues and elevate missing or incorrect evidence through the agreed process.

At Total Training Provision, we believe education should empower people, strengthen organisations, and change lives. Our work is driven by our values of Accountability, Excellence, Trust, Service, Gratitude, Innovation, and Collaboration, and these values shape how we support our learners — and our people.

You’ll join a supportive, ambitious organisation where quality matters, innovation is encouraged, and your expertise is genuinely valued. We invest in our staff, trust you to do your job well, and give you the autonomy to make a real difference every day.

If you’re passionate about leadership development and want to work somewhere that combines high standards with a strong people‑first culture, this is the role for you.

• Check and process learner start paperwork across all provision, ensuring mandatory evidence is complete before learners are processed for funding, contract or internal reporting purposes.
• Review enrolment and eligibility documentation, including learner declarations, evidence of identity, prior attainment, residency, funding eligibility, employer information where applicable, and programme‑specific requirements.
• Accurately input and maintain learner data on learner management, MIS, e‑portfolio and associated systems used by the organisation.
• Identify missing, incomplete or inconsistent information at the earliest opportunity and elevate through the agreed compliance process.
• Maintain clear records of start checks, queries, approvals and outstanding actions.

• Complete compliance checks on on‑programme learner paperwork and evidence in line with internal quality and compliance requirements.
• Check documents such as progress reviews, learning plans, change of circumstance records, attendance evidence, support evidence, employer documentation and other provision‑specific records where applicable.
• Ensure learner records remain complete and audit‑ready throughout the learner journey, not only at start and achievement point.
• Record compliance findings accurately and ensure actions are clear, traceable and followed through.
• Escalate recurring issues, missing evidence, quality concerns or delays to the Data and Compliance Manager in a timely and professional manner.

• Check and process achievement and completion paperwork across all provision, ensuring all required evidence is in place before claims are processed or records are closed.
• Verify achievement evidence, completion documentation, certificates, results, destination or progression evidence and other contract‑specific documents where required.
• Support the timely and accurate processing of claims, outputs, outcomes and achievement records.
• Ensure learner records are closed, archived and stored securely in line with internal processes and data protection requirements.
• Work with relevant colleagues to resolve missing or incorrect information that may delay achievement processing or funding claims.

• Maintain accurate learner data across organisational systems, ensuring information is consistent, complete and up to date.
• Support data quality checks, exception reporting and reconciliations to identify errors, omissions and potential funding risks.
• Provide accurate updates to managers and colleagues on outstanding compliance actions, learner paperwork, starts,…