Customer Success Manager
Job in
Barnsley, South Yorkshire, GL7, England, UK
Listed on 2026-01-12
Listing for:
GET RECRUITED (UK) LTD
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Customer Service Rep, CRM System -
Business
Customer Success Mgr./ CSM, CRM System
Job Description & How to Apply Below
Customer Success Manager
Company: GET RECRUITED (UK) LTD.
Location:
Barnsley – Office Based.
Salary:
Up to £40,000.
The role plays a key part in ensuring customers get real value from services from day one. You will work closely with Account Managers and Customer Support, bridging proactive service delivery with day‑to‑day support, with a strong focus on onboarding, long‑term satisfaction and retention.
Responsibilities- Take ownership of complex or cross‑team customer issues requiring escalation.
- Monitor customer usage and satisfaction to identify risks and improvement opportunities.
- Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
- Identify early signs of disengagement or underuse and support improvement plans.
- Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
- Own the full onboarding and offboarding journey for customers.
- Previous experience within a Customer Success or similar role.
- Experience supporting customers through service change or digital transformation.
- Strong communication and relationship‑building skills.
- Experience using CRM or support tools such as Zendesk or Salesforce.
- Comfortable using data to understand engagement and drive improvement.
- Experience supporting onboarding or delivering customer training.
- Ability to identify risk signals and opportunities from customer behaviour.
- Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
- Seniority level:
Entry level. - Employment type:
Full‑time. - Job function:
Customer Service. - Industries:
Administrative and Support Services.
We are an equal opportunities employer and never charge candidates a fee for our services.
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