Customer Service Officer

We have an exciting opportunity to join our friendly and forward‑looking Customer Services Team in this well‑respected award‑winning organisation managing a 10 billion pension fund.

We are both a local authority and a pension fund and were unique within the Local Government Pension Scheme as the only democratically accountable single‑purpose pension organisation in the UK. As a local government body we have a public sector ethos and place a great deal of importance on our organisational values and behaviours which are all about honesty, accountability, professionalism, progression and empowerment.

We have a culture that encourages work‑life balance and we offer flexible working hours. Our newly refurbished Barnsley office provides a state‑of‑the‑art working environment with free on‑site parking and is located within a 10‑minute walk of both the train and bus stations, making us easily accessible.

Take a look at our Linked In page to find out more about us and see what we’ve been up to recently.

As part of the Customer Services Team that incorporates the Customer Centre, the first point of contact for our scheme members and employers, you will deliver a high quality, efficient and effective customer‑focused service assisting enquiries via telephone, mail, email and live chat, whilst promoting a digital approach.

Responding to enquiries, analysing and interpreting information given by customers accurately to make appropriate decisions from a range of options, you’ll promote support and encourage customer independence using self‑service channels (e.g. via the website) and work to accelerate and positively build the reputation of SYPA’s self‑service options to maximise channel shift to digital options.

We would like you to hold a Level 2/3 qualification or equivalent, or be able to evidence ability at an equivalent level. With working knowledge of relevant systems, equipment, processes and procedures you will be able to apply health and safety, equality and diversity and other SYPA policies and procedures, with good working knowledge in relation to information governance and data protection.

Competent in a range of IT tools, you will be digitally confident and adept in using online resources and previous office experience to deal with administrative procedures confidently. You will have experience of working in a customer service environment providing excellent customer service and you will be a strong communicator (both orally and in writing) with accuracy, able to prioritise and organise your workload and work with others to achieve objectives.

• Generous annual leave policy offering between 28 and 36 days annual leave depending on length of service, plus all statutory bank holidays. You can accrue and take up to 13 extra days leave per year by utilising Flexitime.
• Work‑life balance policies including Flexible Working Hours (Flexitime) allowing you to work your contracted hours to suit both you and the team.
• Automatic enrolment into the LGPS (Local Government Pension Scheme) which provides a salary‑related pension to which the employer contributes.
• Well‑being initiatives including regular webinars on health & wellbeing, fresh fruit, tea, coffee and employer‑provided flu vaccination vouchers each year. We also organise regular social and charity events.
• 24/7 confidential helpline access to workplace counselling and Occupational Health.
• Access to a range of benefits and discounts through the Wider Wallet scheme.
• Centrally located modern office for public transport links and staff on‑site parking available.

9th January 2026. We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We will be shortlisting throughout the duration of the campaign, so early applications are encouraged.

South Yorkshire Pensions Authority based in Barnsley is responsible for administering the Local Government Pension Scheme in South Yorkshire. We are a relatively small organisation with just under 150 employees but we look after a very large pension fund of…