Resident Liaison Officer

Location: Barnsley
Salary: £14.34 - £16
Start Date: ASAP
Working Hours: Monday to Friday, 8:00am - 5:00pm

We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a project in Barnsley
. This is a temporary opportunity initially offering the chance to play a key role in resident engagement and customer satisfaction.

Act as the primary liaison between residents, the Scheme Manager, and the client

Build strong relationships with residents and address concerns professionally

Monitor, manage, and resolve resident complaints effectively

Work closely with the Site Project Manager to maintain clear communication on site

Coordinate and deliver social value and community engagement events

Collate and analyse customer satisfaction surveys

Support conflict resolution and ensure minimal disruption to residents

Minimum 2 years' experience as a Resident Liaison Officer (or similar role)

Strong customer service and communication skills

Confident dealing with residents in live environments

Organised, proactive, and able to manage sensitive situations professionally

Experience with in property services or construction is highly desirable

Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, Barnsley