Customer Service Advisor

Overview

At Jewson, part of Stark UK, we believe that our greatest asset is our people. We are a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

Jewson are looking for a Customer Service Advisor to join the friendly and supportive team at their Barnsley branch.

07.00 - 16.30 or 07.30 - 17.00 Monday to Friday and every other Saturday 08.00 - 12.00

• Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
• Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
• Keep the branch looking clean and tidy, to make a great first impression on our customers
• Maintain stock levels, carrying out regular stock counts
• Work with colleagues to suggest opportunities for improvement
• Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions
• Develop and implement customer service strategies to enhance the overall customer experience
• Analyse customer feedback and service trends to identify areas for improvement
• Collaborate with other departments to streamline processes and improve communication
• Prepare reports on team performance and customer satisfaction metrics for management review
• Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members
• Stay updated on industry trends and best practices in customer service

• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness
• Pride - You take pride in your work and are dedicated to producing top-notch results

• Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations
• Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel
• Professional Development - We are invested in your success. Explore our apprenticeships, training, and mentoring programs designed to elevate your career
• Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance
• Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!

At Jewson we’re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We’re a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.