Retail Team Leader

Bureau Manager – Asda Travel Money —

Location:

Barnsley |

Hours:

37.5 per week | Salary: £28,860 per annum |

Contract:

Permanent, Full Time

At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy bureaux, supporting customers with travel money needs and delivering brilliant service every time.

• Lead, support and champion the team to deliver daily excellence
• Work toward KPIs and deliver on targets
• Review data to drive performance, continuous improvement and celebrate success together
• Ensure the bureau consistently meets compliance metrics, passes internal audits and operates to the business SOPs
• Work in a fast‑paced environment delivering excellent customer service, processing foreign exchange transactions and online orders accurately so customers leave happy
• Apply training and offer expert advice on products and services
• Follow company processes and pay attention to detail to keep everything on track

• Passionate people leader who leads from the front, bringing out the best in the team
• Great communicator with an eye for detail, leaving no stone unturned
• Experience driving and delivering revenue, performance and excellence every day
• Strong retail‑based background with a passion for great customer service and a positive can‑do attitude

• Optional benefits: access to Private Medical, Dental and Critical Illness Insurance, discounted health checks and wellness screenings at preferential corporate rates
• Well‑being support programmes to help with physical, mental and financial wellness
• Discounts across retail, travel and lifestyle (Bravo Benefits)
• Flexible shift patterns to suit different lifestyles; voluntary overtime during busy seasons to boost hours and pay
• 25 days holiday plus bank holidays (pro‑rata)
• Monthly bonus when you hit your targets
• Pension plan with Scottish Widows
• Career development: access to training, learning pathways and internal opportunities to grow

We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.