Admin Officer

Job Summary

We have an exciting opportunity for an enthusiastic and experienced Band 3 secretary/administrator to join our Musculoskeletal Community Service. This role is part of a highly motivated dynamic team of administrators and Musculoskeletal Physiotherapists in an outpatient service. You will be the first point of contact for service users, both by telephone and face‑to‑face, navigating them through their pathway and supporting the smooth and efficient running of the service.

30 hours per week, Part‑time, Flexible working, Permanent. Salary: £24,937 to £26,598 a year pro‑rate.

Location:

New Street Health and Wellbeing Centre, Upper New Street, Barnsley S70 1LP
. Reference number: C9378‑B2256A.

Individuals will work in a highly motivated dynamic team of administrators and Musculoskeletal Physiotherapists in an outpatient service. This role is integral to our service as you will be the first point of contact for service users, both by telephone and face‑to‑face, navigating them through their pathway and supporting the smooth and efficient running of the service. This is a busy environment with competing demands, with service users at the centre of all we do.

This is a varied role where communication skills are key to all that we do, as a large portion of this role is telephone based as well as face to face with our service users. Working in a service that interfaces with primary and secondary care colleagues. You will be expected to be flexible around working times which may include evening and weekend working.
Note: The post is based at New Street Health and Wellbeing Centre in Barnsley but occasional travel between sites may be required according to the needs of the service.

At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role. We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes.

• Provide a comprehensive, confidential, secretarial/administrative service to clinical/support services in an efficient and confidential manner, within well‑established policies, procedures, protocols, guidelines.
• Act as the principal point of contact for users of the service, including individuals inside or outside the Trust, service users and members of the public.
• Work flexibly to meet the needs of the service, including evening and weekend working where required.
• Develop and maintain good working relationships; be flexible, adaptable, polite, positive and empathetic; communicate effectively and informatively.
• Prioritise own tasks, exercising a degree of independence, initiative and judgement; assess situations, identify and resolve potential problems within own skill set; refer issues beyond competence to the Administrative Supervisor.
• Maintain strict confidentiality and comply with information governance policies, including Data Protection Act and NHS confidentiality requirements.
• Use effective verbal and written communication at all times, incorporating tact, empathy, courtesy and confidentiality; adapt style of communication to respond to users with difficulties.
• Support the smooth running of the service, ensuring positive experience for service users and maintaining Trust values.

Essential Personal Attributes:

• Ability to be flexible to meet the demands of the post.
• Responsive attitude and approach.
• Dress appropriately for the environment.
• Ability to travel around the Trust as appropriate to role.

Essential Knowledge &

Skills:

• Good written communication skills, with the ability to prepare routine written correspondence.
• Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
• Decision‑making and prioritisation.
• Knowledge of the Data Protection Act and information governance.
• Customer care skills and good interpersonal skills.
• Understanding of diversity and cultural issues.
• Resilience to pressure and exposure to emotional,…