Project and Operational Support Manager​/Matron

Project and Operational Support Manager / Matron

As a Project and Operational Support Manager / Matron, you will lead and support major projects that shape the future of Blood Donation and the wider Blood Supply chain. You will work closely with the Project and Operational Support Lead to deliver high‑impact initiatives, introduce new ways of working and guide service improvements across multiple specialist areas. Using your operational expertise, you’ll provide clear direction, evaluate risks and help design solutions that improve performance, safety, and the donor and staff experience.

Your leadership will directly influence how we innovate, improve and maintain excellence in the delivery of safe and effective blood donation services nationwide.

The primary role is to be the Project and Operational Support Manager / Matron for major projects or initiatives, managing a number of specialist areas and to provide expert, proactive and professional leadership on service and product implementation across Blood Donation / Blood Supply chain.

• Provide direct support to the Project Lead and full involvement on major operational projects, initiatives or work areas.
• Provide leadership, vision and direction to develop the Operational strategy across Blood Donation / Blood Supply; provide direct support to the Project Lead and full involvement on the implementation of a range of programmes/changes, standardisation initiatives, new ways of working, introduction of new technology, service and product development and improved performance across Blood Donation / Blood Supply.
• Collaborate with senior management teams to identify operational improvements for the complete Blood supply chain.
• Provide direct support to the Project Lead and full involvement to develop a number of specialist departments or initiatives.
• Providing advice on standards and specifications for systems, processes, consumables and equipment and providing operational expertise for evaluation, procurement processes and projects.

You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice.

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary – donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference – Caring, Expert and Quality.

Together we’ll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

To learn more, please see our recruitment profile, which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.

• Educated to Masters degree level in relevant business related subject,
• supported with post qualifying experience or substantial work experience at a similar level.
• Demonstrates commitment to own continued professional development (CPD)
• Possess a valid UK driving licence with no more than 6 points allowing the holder to drive in the UK.

• Experience of planning over short, medium and long‑term time frames and adjusting plans and resource requirements accordingly.
• Proven experience of identifying performance trends and root causes of performance issues.
• Staff management…