Care Coordinator

We are looking to recruit two Care Coordinators to join our expanding team within the Barnsley Primary Care Network
. You will work as part of a supportive multidisciplinary team, building on our successful existing model of coordinated, patientcentred care.

In this role, you will work closely with PCN practices and wider MDT colleagues to coordinate key activities
, ensuring patients have timely access to services, advice, and information. You will help ensure that health and care planning is efficient, well organised, and centred around patient needs
.

The Care Coordinator works as part of the multidisciplinary team to support patients in navigating health and care services, improvingtheir understanding of their conditions, and enabling personalised, patientcentredcare planning. The post holder coordinates key activities across the PCN, ensuring timely access to services, continuity of care, and effective communication between patients, families, and professionals.

They will proactively manage a caseload of patientsoftenthose with longterm conditions, complex needs, or requiring enhancedsupporthelping them engage with services, self-management tools, and community resources. The role supports the delivery of personalised care, shared decision making,and improved health outcomes.

Practices may align additional or different responsibilities to this role, including administrative or reception duties, depending onservice needs.

Barnsley Primary Care Network:

Barnsley has established onesuper Primary Care Network (PCN) of over 250,000 patients which includes allof GP practices across Barnsley. This is supported by six Neighbourhood Networks building on our successful and existing model of neighbourhoodworking; this enables us to maintain and focus on the specific needs of eachlocal area whilst allowing integration at a borough wide level.

BHFare fully committed to ensuring equality, diversity, and inclusion (EDI) as this is embedded in our values. We are also a committed employer under the Disability Confident Scheme.

• Work with people, their families and carers, to improve their understanding of their condition.
• Support people to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes and continuity of care.
• Help people to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.
• Signpost patients where appropriate to other additional roles within the PCN for example Social Prescribers and Health & Wellbeing coaches.
• Provide co-ordination and navigation for people and their carers across health and care services. Helping to ensure patients receive a joined-up service and the appropriate support from the right person at the right time.
• Work collaboratively with GPs and other primary care professionals within the PCN to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals within the PCN.
• Support the co-ordination and delivery of multidisciplinary teams with the PCN.
• Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and people to be more prepared to have shared decision-making conversations.
• Process and book appointments by telephone or written format as requested via practice.
• Process referrals to community nursing and other professionals.

• Educated to GCSE level or equivalent
• GCSEs/A Levels or equivalent experience
• Administrative or care related qualification
• Evidence of CPD

• Excellent written and spoken skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
• Good technical literacy with Microsoft Office packages.
• Able to work independently and manage own workload.
• Able to build strong professional relationships.
• Demonstrable experience of…