Photocopier Field Service Engineer

Photocopier Field Service Engineer
Location: South Yorkshire

Looking to make your mark with a top tier technology and document solutions provider? This is an excellent opportunity to join a respected organisation supporting premium clients across the North West. Your expertise as a Field Service Engineer will directly influence service quality, customer satisfaction, and overall client experience.

About the Role

You'll deliver professional, efficient technical support across a range of MFDs and photocopiers, ensuring timely fault resolution and high quality maintenance. Working both independently and as part of a wider engineering team, you'll contribute to a strong service culture built on collaboration, knowledge sharing, and customer focus.

Key Responsibilities

• Deliver technical support within agreed SLA time frames
• Diagnose and resolve faults efficiently and accurately
• Perform routine maintenance, updates, and modifications
• Assist with equipment installations and configuration
• Understand and adhere to SLAs for assigned accounts
• Carry out basic fault finding across managed print solutions
• Provide cover for colleagues during absence or peak periods
• Log service calls accurately and promptly
• Report recurring faults to support proactive resolution
• Share technical knowledge with team members
• Build and maintain strong relationships with key accounts
• Manage boot stock and site stock levels effectively
• Attend manufacturer training to maintain technical proficiency

Ideal Candidate Profile

• Proven experience in field based technical support within the MFD/photocopier/print sector
• Strong logical fault finding and problem solving skills
• Excellent communication and customer facing ability
• Confident working independently while contributing to a high performing team

Package

• Salary up to £31,000
• 25 days holiday + bank holidays
• Company Car & Fuel Card
• Ability to buy or sell up to 5 days' holiday per year
• Volunteer Day
• Life Assurance (4 base salary)
• Pension Scheme
• Company sick pay
• Employee Assistance Programme
• Coaching and Mentoring opportunities
• Cycle2
  
  Work Scheme
• Eye Care support - discounts on glasses and sight tests
• Flu Jab provision
• Eligibility for Costco Membership

How to Apply

Please click the apply link below to submit your CV for consideration.

If you are currently seeking a print position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall (url removed) who will give you a call for a confidential chat. CV Bay Ltd are a UK based Engineering recruitment company with teams specialised in recruiting for the Engineering sector and have a range of roles in this sector.