International IDCS Build Technician

Location: Dodworth

About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary The Data Center Technician will assemble racks which include servers, networking devices, storage, cables and other data center equipment. They will integrate the hardware to complete the customer’s datacenter solution. The Data Center Tech will complete all aspects of the build by following runbooks and quality control checklists, that outline the defined procedures and instructions.

This position will be reporting to UK IDCS Manager and will be required to report to the SHI UK Nexus office location as determined by SHI management.

Role Description Include, but are not limited to:

Use AX to check equipment in and validate against Bill of Material Configure servers and complete documented bench testing

Power on components and check for failures by monitoring lights and display diagnostics

Complete configuration updates as documented per customer’s requirement

Follow Quality Control processes and documentation specific to build type and customer

Follow detailed oral and written instructions in the installation/removal and repair of electronic equipment.

Decipher customer documentation and specifications to turn a logical construct into a physical build. This includes understanding what components in quantity and type comprise the build and how those parts should be configured and installed

Ensure all client related information and documentation is handled in accordance to ISO 27001 requirements.

Possess the ability to place all components, including disks, NICs, memory, into the customer defined configuration

Install components into the rack following the rack elevation diagram

Install cables and labels as documented in the runbook

Learn the customer labeling process and naming standards for power and network and be able to meet the quality control expectations for that labeling

Conduct power testing and respond to any DOAs by debugging and then opening tickets with appropriate hardware vendors as necessary

Complete power redundancy testing by failing over power strip A and then power strip BAssist automation team in running custom scripts to complete hardware verification and populate files with output

Using customer and internal documentation, conduct regular thorough reviews of builds to verify they are being built to spec Attend internal meetings to report status on current build projects

Read and comprehend technical manuals, troubleshooting guides, manufacturers specifications, and equipment displays/monitors

Make support calls to vendor to open tickets for failed components

Complete IP updates on management interfaces

Install license keys Complete BIOS and firmware updates

Capture network interface MACs and save the data Capture and merge data and post to internal systems

Acquire additional skills to maintain technical competencies

Work closely with warehouse teams to advise on crating status and any delays potentially impacting the shipping schedule

Process staged inventory and order modifications working closely with Sales and warehouse staff to address any issues and necessary updates

Assist with QC tasks as required by the management team.

Support other departments as required by the management team.

Behaviors and Competencies Teamwork:
Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.

Initiative:
Can demonstrate a willingness to take on new tasks and responsibilities when assigned.

Time…