Tier 2

Position: Tier 2 Support
Role: 2nd Line Technical Support Engineer - Temp-to-Perm

Location:

Knutsford, Cheshire (5 days onsite)

Contract:

Temp-to-perm - initial contract with view to permanent Day Rate: £180 - £220/day (Inside IR35, via umbrella) Perm equivalent on conversion: £29,000  clear progression

Shifts:

Rotating shift pattern - 06:00-14:30 / 14:00-22:30 / nights (9-5 for the first two weeks during onboarding) Start:
Immediate The opportunity
* We're working with a growing technology business that's expanding its engineering function. They've already built a strong small team and are now bringing in three additional 2nd Line Technical Support Engineers on a temp-to-perm basis - a genuine route into a permanent role with real progression behind it.
* This isn't a phones-and-passwords desk. You'll be the escalation point from 1st line, owning complex technical tickets end-to-end, getting hands-on with hybrid cloud and on-prem infrastructure, and learning directly from senior engineers. What you'll be doing
* Resolving Level 2 tickets, incidents and escalations within SLA
* Troubleshooting complex system, network and platform issues using logs, monitoring tools and your own diagnostic instincts
* Performing intermediate configurations, installations and updates across hybrid cloud and on-premises systems
* Producing root cause analysis on recurring issues and feeding improvements back into the team
* Supporting CI/CD pipelines and infrastructure-as-code tooling under guidance from senior engineers
* Escalating only the most advanced cases to L3 - with full context captured
* Contributing to the knowledge base and post-incident reviews What we're looking for
* 2 years supporting enterprise IT infrastructure
* Strong working knowledge across Windows Server ), Linux (Red Hat), SQL Server, Active Directory and Networking
* Familiarity with Azure (or another major cloud) and containerisation (Docker / Kubernetes)
* Scripting in at least one of Power Shell, Python or Bash
* Experience working to SLAs/KPIs in a ticketed environment Nice to have:
* Exposure to Terraform / Ansible
* Voice recording platforms, IP networks or storage tech
* ITIL Foundation, Microsoft Azure certs, or a CS/IS degree The kind of person we need: reliable, methodical, good with people as well as systems. Comfortable owning a problem and seeing it through. Happy to learn from the engineers around you rather than just executing the JD. Why this one is worth a look
* Temp-to-perm structure - you get to see the team and tech before committing, and they get to see you. Win-win.
* Genuine progression - small engineering team that's actively growing. Clear paths into L3, R&D or other parts of the business.
* Real learning environment - you'll work alongside experienced engineers on a broad tech stack rather than being siloed.
* Stable shift pattern - once you're allocated a shift, you stay on it (with flexibility for cover)

To apply Send your CV across and I'll get back to you asap. Happy to have an initial chat to walk through the role, the team and the route to perm in more detail before anything formal. Suitable for: 2nd Line Support Engineer, Technical Support Engineer, Infrastructure Support Engineer, IT Support L2, Systems Support Engineer.