Crisis Manager

Role

Title:

Crisis Manager

Location: Barnsley, Hybrid – 60% office, 40% home

Duration: 30/11/2027

Rate: £500 – £570

MUST BE PAYE THROUGH UMBRELLA

The role holder will adhere to the Group Major Incident Management processes and procedures to efficiently manage and communicate the recovery of IT services. They will capture accurate incident lifecycle milestones and drive improvement of recovery times. The role holder will lead service recovery for incidents of Medium, High, and Critical threat levels, facilitating both technical and business calls with key teams and stakeholders.

They will build and maintain effective working relationships with IT colleagues and business partners. Once an incident has been recovered, the role holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major Incident Reviews in conjunction with the Problem Management discipline to track actions and prevent recurrence. For all incidents where service outage is experienced, the role holder must ensure that a Problem Record is raised to the appropriate team for further analysis.

• Triage / Prioritise incidents
• Facilitate Service Recovery
• Facilitate Business Engagement
• Communicate recovery progress to senior management
• Issue Major Incident Notification (MINs)
• Contribute to Incident / Major Incident Reviews
• Execute the Incident Management Practice
• Participate in the Management Escalation Call (MEC) process

• People – The role holder will not have any direct reports and will report to a Senior Incident Manager.
• Budget – The role holder will have no sign‑off budget.
• Regulatory – The role holder will manage risk and compliance, anticipate and identify legal and compliance risk, and embed efficient compliance processes.
• Relationships – The role holder will contribute at a high level to stakeholder management, typically relationships extending to peers and up to two levels within the organisation.
• Strategy – The role holder will contribute to the strategy, implementation of major parts of goals, and operating model.

If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website.