Crisis Manager

Crisis Manager (Contract)

Barnsley (Hybrid - 60% onsite / 40% remote)
Up to £500 per day (Umbrella)
Contract until November 2027

Overview

An exciting opportunity has arisen for an experienced Crisis Manager / Major Incident Manager to join a large-scale enterprise environment, taking ownership of critical service incidents and driving end-to-end recovery activities.
You will lead the response to major incidents, coordinating technical teams, senior stakeholders and business leaders to minimise service disruption, restore critical services, and ensure effective communication throughout the incident lifecycle

Key Responsibilities

• Lead and manage Major Incidents across complex enterprise environments.
• Coordinate technical and business stakeholders during service outages.
• Drive rapid service restoration and recovery activities.
• Chair incident bridge calls and escalation meetings.
• Provide timely updates to senior leadership and key stakeholders.
• Issue Major Incident communications and notifications.
• Ensure accurate incident documentation and lifecycle management.
• Facilitate post-incident reviews, root cause analysis and lessons learned activities.
• Work closely with Problem Management teams to prevent recurring incidents.
• Contribute to the continuous improvement of Incident Management processes and operational resilien...