It Helpdesk South Yorkshire - 1St Line It Helpdesk Support Engineer : P3367

IT Helpdesk Jobs in South Yorkshire - 1st Line IT Helpdesk Support Engineer - Barnsley - : P3367

Barnsley

• Early Shift: 7:00 am – 3:30 pm Mon‑Thu; 7:00 am – 2:30 pm Friday
• Mid Shift: 8:30 am – 5:00 pm Mon‑Thu; 4:00 pm finish Friday
• Late Shift: 9:30 am – 6:00 pm Mon‑Thu; 5:00 pm finish Friday

The role entails the logging and diagnosis of IT-related issues from internal staff which can be resolved or escalated to the appropriate team. Issues are received in ticket format or direct calls. This role is suitable for a recent graduate or someone with some hands‑on experience in an IT Help Desk support role.

• Handle support requests via phone or ticketing system
• Log, categorize and prioritize tickets accurately and according to urgency
• Ensure tickets are responded to in a timely manner
• Escalate complex problems to the relevant team where required
• Maintain an accurate record of issues and resolutions
• Communicate effectively with the end user at each stage of the ticket
• Setup and configuration of new mobile phones and handheld devices
• Troubleshoot issues with hardware such as printers
• Provide support for widely used software such as Microsoft Office and other standard applications
• Provide support for in‑house applications and systems across the business
• Contribute to and update knowledge base documentation for common issues and fixes

• Excellent written and verbal communication skills with the ability to work both independently and as part of a team
• Strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external
• IT literate with the ability to learn in‑house systems
• Capacity to explain technical details clearly to non‑technical users without using jargon
• Analytical, research and problem‑solving skills
• Ability to prioritize tasks and manage workload effectively, maintaining accuracy under pressure
• Excellent telephone manner
• Computer literate
• Capable of working under pressure to meet strict deadlines
• Excellent organizational, written and numerical skills
• Good timekeeping and workload management

• 30 days holiday per year (including 8 statutory days), increasing to 33 days after 6 years of employment
• On‑site canteen area and kitchen facilities
• Discounts on furniture