IT Support Assistant; IT Service Desk

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that thesalary would be Agenda for Change Annex 21 trainee rate (75% max of band) until they have completed their apprenticeship.

IT Support Assistant (IT Service Desk / IT Infrastructure)

ICT

37.5 hours per week FIXED TERM ONE YEAR

Opportunity for Job Share.

An opportunity has arisen for an Assistant IT Support Technician to work within the Digital Support team at Barnsley Hospital NHS Foundation Trust on a fixed term.

The successful candidate will have an existing knowledge of Microsoft Products such as DNS and DHCP and this role will be an opportunity to develop this knowledge further.

This would be ideally suited to someone with a passion for technology and experience of call handling and IT and Infrastructure first line support in a fast-paced hospital IT environment.

The post-holder will be responsible for providing the first line support within the Digital Support Team.

This will include the provision of a call logging and remote fix function via telephone and drop-in. Other duties include some desk-side fixes, the processing of procurement of IT equipment to the Trust, user account creation and maintenance, asset recording, advice to users, and also providing general administration duties.

The post-holder will have opportunities to learn a vast amount of technical skills whilst working within the department.

The post requires a highly developed customer focus and the ability to work on your own initiative.

Barnsley is a place of real warmth and community spirit. With a proud industrial past, the town offers affordable living, great transport links, rich culture and many green spaces. Barnsley punches above itsweight and has recently seen economic growth, substantial regeneration and digital ambition, whilst leading the way in healthcare innovation and employability.

At Barnsley Hospital, we are a close-knit,ambitious team delivering outstanding care in the heart of South Yorkshire. Ouraim is to be the best place to work and we have been consistently rated by ourpeople as being amongst the very best Trusts in the country in areas such as compassionate leadership, teamwork and supporting colleague wellbeing.

We offer a friendly working environment where youwill be recognised and valued for what you do, led with compassion and integrity and have your career and wellbeing supported.

Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants.

For individuals who require sponsorship under the skilled worker or health &care visa route please use the link on the right hand side of the advert tocheck your eligibility.

The cost ofthe DBS (criminal records check) for Band 6 and above roles will only be met bythe successful candidate(s) through salary deduction.

Please notewe reserve the right to close positions early

Job Description for
IT Support Assistant

Please refer to the attached

Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to thevalues-based recruitment guidance and associated documentation.

• Experience of a call logging system, remote and face to face support.
• Experience in a busy IT Helpdesk environment or contact centre

• A working knowledge of Windows and Microsoft products
• Experience supporting NHS Mail and Teams
• Able to manage user accounts in Active Directory

• Please describe in around 100 words:
  What Equality & Diversity means to you and why they are important.
• Please describe in around 100 words:
  What motivates you to do a good job?

• Minimum of 3 Grade C or equivalent GCSEs (including English Language and ICT)
• NVQ 2
• Have passed or working towards Microsoft Desktop Support certifications in windows 7 and or Windows 10
• Working towards a degree in an IT related subject

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.