Transport Supervisor

Overview

Overall Purpose of Role:
The role is to manage the transport administration by supporting the operation with all sub-contractor queries to ensure that the DX Service Centres are supported to deliver a service in line with Customer Service Level Agreements and Key Performance Indicators.

Total Contracted Hours: 40

• Ensure all trunk vehicles from sub-contractors to the central hubs and back to the sub-contractors are available.
• Publish details of any driver changes / agency drivers to the operations team via the daily trunk update document.
• Take responsibility for organising additional vehicles as required.
• Maintain contractor files ensuring all compliance documentation is current.
• Manage cost by identifying areas of efficiency in the trunking network.
• Encourage and promote positive employee relations throughout the operation, encouraging a "Can Do" attitude.
• Provide administrative assistance to aid the night operation.
• Complete all reports accurately and keep them to strict timelines.
• Carry out administrative tasks during the day and provide high-quality pro-active information for night and day shifts so reporting is of a high standard and all sub-contractors are paid as per SLA.
• Communicate with all sub-contractors to ensure the hub provides high-quality service and that they conform to company and customer SLAs each morning.
• Capture information to supply back and aid with revenue capture/protection.

• Previous experience in transport preferred
• Previous experience in the Mail or Distribution industry
• Understanding of DX Products is preferred but not essential
• Ability to work on own initiative
• Ideas-driven with ability to formulate new methods to improve the operation
• Able to communicate well with people
• Able to produce reports in a concise manner
• Knowledge of the UK transport/road network preferred
• Good monitoring skills
• Ability to collate information to forward plan events on the road
• Proficient with Excel, Word, Outlook

• Good communication and interpersonal skills
• Attention to detail
• Self-motivated and able to drive and motivate staff
• Able to make clear and sound decisions whilst working under pressure
• Flexible and positive to operational changes
• Can do attitude
• Able to work on own initiative without supervision
• Forward planner
• PC literate (Word, Excel, Outlook)

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more