One Stop - Customer Service Assistant

Customer Service Assistant – One Stop Stores Ltd

Join our team at One Stop, a subsidiary of Tesco, to deliver excellent customer service in a fast‑paced retail environment.

As a Customer Service Assistant you will play an important role in the day‑to‑day operations of our store, providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. You will constantly look for ways to improve service through on‑the‑job coaching and feedback, ensuring the store remains a safe and welcoming place for everyone.

• Know my customers and serve them with passion and pride, giving great natural service.
• Actively encourage customers to give feedback on their shopping trip by completing the ‘have your say’ survey.
• Work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Put into practice the training received to ensure we work safely.
• Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Be knowledgeable about the store’s performance, understand your role and what we need to do together to deliver profit.
• Live our values, make everyone feel welcome and always follow policy.
• Ensure accurate clock‑in and clock‑out at the start and end of each shift.
• Keep yourself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
• Follow the Think 25 policy when serving age‑restricted products to all customers.
• Respond quickly to assistance calls or interventions on self‑service checkouts, explaining procedures to the customer.
• Work in a clean, tidy and organised manner, keeping aisles clear of congestion.
• At certain times you may be responsible for running the shift in the absence of the Shift Leader and Store Manager.
• If this store has a Post Office Local, you will be required to undertake a Post Office financial and criminal conviction background check, which must be completed and passed in order to proceed with this role. If these checks fail, the job offer may be withdrawn.

One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, we combine the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment and always look for enthusiastic individuals to join our growing team.

We understand that life looks different for each of us. We welcome chats about flexible working, whether you’re starting a career, caring for family, preparing for retirement, or other life‑changing moments. Discuss how we can support you during your application.

At One Stop, we value our colleagues and offer a wide range of benefits. For a full list of colleague benefits, please review the Careers Page.

Being part of the community is at the heart of everything we do. We support local charities and groups and partner with national organisations. Over the past decade we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with Fare Share and Olio.

Everyone is welcome at One Stop. We celebrate diverse backgrounds and offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

Entry level

Full‑time

Other

Retail

We welcome all applicants and encourage you to apply as soon as possible.