Customer Service Assistant

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast‑paced retail environment where no day is the same.

You will play an important role in the day‑to‑day operations of our store, providing excellent customer service, stocking shelves, processing payments and maintaining the store’s appearance. You will constantly look for ways to improve service through job coaching and feedback. Your guidance will help keep the store safe for both staff and customers.

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback through the ‘Have Your Say’ survey.
• I work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet customer needs.
• I practice the training received to ensure we work safely.
• I participate in seasonal, community and charity events, creating an inclusive atmosphere.
• I am knowledgeable about my store’s performance, understanding my role in delivering profit.
• I am myself, live the values, make everyone feel welcome, and follow policies.
• I clock in and out at shift start and end to ensure accurate pay.
• I keep colleagues and customers safe by following security procedures and wearing safety equipment.
• I follow the ‘Think 25’ policy when serving age‑restricted products.
• I respond quickly to assistance calls or interventions on self‑service checkouts, explaining my actions to the customer.
• I work in a clean, tidy, organized manner, keeping aisles clear of congestion.
• I may be responsible for running the shift in the absence of the Shift Leader or Store Manager.
• I follow all training to keep myself, others, and the store safe and legal.
• I will complete a Post Office Financial and criminal conviction background check if the store has a Post Office Local. Failure to pass will result in withdrawal of the job offer.

Serving our customers, communities and planet a little better every day.

• Our customers are at the heart of everything we do.
• We treat each other the way they like to be treated.
• We work together as one team.
• We make things easier.

One Stop will only recruit individuals who have passed the school leaver’s age. Please ensure you meet this requirement. One Stop is accredited Disability Leader Level 3 and committed to inclusivity; accessibility support is available upon request.