Security Officer

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Deliver results that meet and/or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

• Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively review the published Assignment Instructions, familiarise oneself with any changes, and suggest additional amendments to improve the current level of service.
• Be compliant with Industry and Statutory Legislation (obtain a front‑line licence in either Security Guarding or Door Supervision), which must be worn at all times while carrying out duties. A CCTV PSS SIA Licence is also required, along with additional contractually required courses.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodical, and orderly manner.

• Fully and satisfactorily complete all required competency training.
• Undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• Renew licence 16 weeks before expiry.

• Look out for and immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment to take appropriate action and reduce the chance of disruption, loss, or damage.
• Use common sense and initiative, immediately involving others if a situation becomes threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident for use in the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• Call emergency services and the Communication Centre to report all incidents.

• Previous Security Experience
• SIA Licence
• SC Clearance desirable
• Driving licence advantageous

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. You have access to a virtual GP, financial wellbeing assistance through our Salary Finance scheme, and the ability to customise benefits on our Choices platform, including dental insurance, dining cards, coffee clubs, technology products, and more.

You can take advantage of high‑street discounts from thousands of well‑known retailers, gyms, and more through our MiDeals platform, and we provide a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000. We also offer a save‑as‑you‑earn scheme and a Mitie Matching Share Plan, which may include free shares in Mitie.

Employees are recognised with Mitie Stars, providing monthly cash prizes and a chance to compete for a top prize of £10,000 at year‑end.

We offer a diverse range of training and development opportunities and are committed to ensuring our recruitment process is inclusive and accessible to all.