R District Support Associate

JOB GOAL:

The Technology Support Associate provides front-line, customer-focused technology support to staff and students across the district. This role serves as the first point of contact for technology assistance and focuses on resolving common, well-documented, and routine technology issues, supporting users in their day-to-day use of district systems, and ensuring a positive support experience. Issues requiring system-level access, configuration changes, or advanced troubleshooting are escalated to senior technical staff.

• 1. High school diploma required; associate’s degree, college coursework, or relevant experience, preferred
• 2. Strong customer service and interpersonal skills
• 3. Ability to communicate clearly and patiently with non-technical users
• 4. Comfort learning and using new technology systems and tools
• 5. Basic familiarity with Windows, Apple, Chromebooks, and/or Google Workspace preferred but not required
• 6. Ability to follow procedures, document work, and manage multiple tasks
• 7. Willingness to learn and grow technical skills on the job
• 8. High degree of professionalism, discretion, and attention to security, privacy, and data integrity

• 1. Serve as the first point of contact for technology support requests
• 2. Resolve common, repeatable, and documented issues related to devices, accounts, peripherals, and classroom technology
• 3. Provide in-person and remote assistance following established procedures and documentation
• 4. Document all work in the district’s ticketing and asset management systems, logging technical requests, solutions, and account for time and resolution of work
• 5. Assist with device deployment, collection, basic setup, and inventory tracking
• 6. Perform basic troubleshooting and guided diagnostics using approved tools and procedures
• 7. Support classroom and office technology such as displays, printers, and peripherals
• 8. Follow district technology standards, procedures, and security practices
• 9. Provide feedback to senior staff on recurring issues and user support needs
• 10. Participate in technology projects in a support role as assigned
• 11. Other duties as assigned by the Executive Director of Technology or designee

REPORTS TO:

Executive Director of Technology

PHYSICAL REQUIREMENTS:

Typical office conditions: sitting, bending, stooping, filing, occasional lifting of up to 50 pounds of office supplies/files. Close vision at or correctable to normal range.

TERMS OF EMPLOYMENT: 12 month contract

SALARY:
Per BAO collective bargaining agreement

R 3511 District Technology Support Associate

Barnstable Public Schools Technology - Barnstable, Massachusetts Open in Google Maps

This job is also posted in Barnstable Public Schools

• Job : 5958012
• Final date to receive applications: Oct 27, 2026 11:59 PM (Eastern Standard Time)
• Posted: Yesterday
• Starting Date: To Be Determined

JOB GOAL:

The Technology Support Associate provides front-line, customer-focused technology support to staff and students across the district. This role serves as the first point of contact for technology assistance and focuses on resolving common, well-documented, and routine technology issues, supporting users in their day-to-day use of district systems, and ensuring a positive support experience. Issues requiring system-level access, configuration changes, or advanced troubleshooting are escalated to senior technical staff.

• 1. High school diploma required; associate’s degree, college coursework, or relevant experience, preferred
• 2. Strong customer service and interpersonal skills
• 3. Ability to communicate clearly and patiently with non-technical users
• 4. Comfort learning and using new technology systems and…