Business Support Administrator

The North Devon Adult Community Mental Health Team is seeking to recruit an enthusiastic, flexible and multi‑skilled administrator to join its busy administration team. The Team supports Mental Health Services across North Devon. You may be required to work at Abbots vale in Bideford on occasions, but based at West Pilton Wellbeing Clinic in Pilton, Barnstaple. Training will be given to support you in your development within this role.

The post holder will undertake administration of all office tasks supporting the Community teams as well as covering the reception at the two sites when required.

Main tasks will include meeting and greeting patients, answering calls, when you will often be the first port of call; working from shared email inboxes, keeping Excel spreadsheets updated, generating letters and reports, uploading these onto our patient record system. There will be a requirement to prepare agendas for meetings and take minutes. You will require excellent communication, IT and organisational skills, be able to remain calm and professional during busy times or when handling difficult situations, and have the ability to adapt to constant changes within the NHS.

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trust's core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile;

making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Please see the attached job description and person specification which will provide further information on this role.

• Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development.
• ICDL (International Computer Driving License), or equivalent experience.

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change when required.
• Previous experience of working within an administrative or secretarial team.
• Experience of dealing with confidential and complex information.
• Previous experience of working in a Healthcare or Social Care administrative setting.
• Ability to take accurate formal and informal minutes.
• Demonstrate good numeracy and literacy skills.

• Ability to work under pressure.
• Able to plan, organise, prioritise, coordinate and work flexibly.
• Ability to work without direct supervision on a day to day basis.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.