Client Services Coordinator

Client Services Coordinator
Salary: Up to £35k DOE
Location: Barnstaple
Working Pattern: Hybrid - c3 days a week in the office

Our client is looking for an organised, personable and proactive Client Services Coordinator to join their busy team in Barnstaple.

Youll be an important link between clients and colleagues, helping to keep communication, enquiries and administration moving smoothly across the business.

This is a varied role combining client communication, administration and coordination. Youll manage incoming enquiries, make sure support requests reach the right people, keep clients updated and help maintain the accurate records and processes that keep the wider business running efficiently.

Your day-to-day responsibilities will include:

• Triaging incoming support tickets through their ticketing system, allocating them to the appropriate team members and keeping an eye on deadlines and agreed service levels.
• Answering incoming calls and making sure enquiries reach the right person or team.
• Managing the shared inbox, dealing with or directing general client and supplier enquiries, as well as work experience and apprenticeship requests.
• Keeping clients informed about important company-wide updates, including service and hosting changes an...