Administrator, Healthcare Administration, Administrative​/Clerical

As administrator you will be required to communicate between our patients and our clinical staff - answering patient calls and queries, nurse queries, liaising with consultants, validating patient pathways, and booking outpatient appointments.

We are looking for someone who is empathetic and can provide excellent patient care when dealing with queries and concerns from patients over the phone or via email.

More detail about the role

We are looking for an enthusiastic individual to join our Paediatric team as a Service Administrator.

If you have previous experience within customer service or administration and are looking for a new challenge, role could be for you.

As a service administrator you will be required to communicate between our patients and our clinical staff - answering patient calls and queries, nurse queries, liaising with consultants, validating patient pathways, and booking outpatient appointments.

We are looking for someone who is empathetic and can provide excellent patient care when dealing with queries and concerns from patients over the phone or via email.

Day to Day you will be ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner.

Typical tasks that you will complete are:

• Proof reading clinical letters.
• Booking appointments from waiting lists.
• Setting up and updating clinics.
• Liaising with other health services.
• Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors.

This is a fixed term contract until 01/07/2027. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust
and
Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of…