Customer Services Specialist

Customer Service Specialist - Engineering – £32,000 to £36,000 + Bonus and Benefits

Melbreck Technical is partnering with a leading designer and manufacturer of specialist equipment based in North Devon (Ilfracombe).

• Manage ticket process to support on‑time delivery of customer orders.
• Liaise with stakeholders and communicate all relevant activities related to managed accounts;
  Escalate as required.
• Ensure that strategic orders and travel packs are processed, and orders acknowledged quickly.
• Monitor strategic order progress and communicate to stakeholders.
• Provide reports on strategic order progress.
• Actively look for ways in which service to strategic accounts can be improved.

• Excellent written & verbal communication skills.
• Empathetic / customer‑focused personality.
• Interpersonal skills / teamwork & collaboration.
• Effective time management & prioritisation of tasks.
• Attention to detail.
• Process driven.
• Able to balance customer requirements and needs of the business.
• Willingness to learn new skills & adapt to constant change.
• Proficient with Microsoft Word & Excel.

Hours:

Monday to Thursday 8:00‑4:30 and Friday 8:00‑2:00.

Salary: up to £36,000 per year, plus 10 % bonus.

Health plan and excellent pension contribution.