Services Manager

Position: Housing Services Manager
North Devon Councils Housing Team is looking for a reliable, experienced Service Lead for Housing to become part of a busy Housing Team. You will ensure the effective operation and delivery of the Councils Housing services in accordance with its statutory duties. Your responsibilities will include:
Supervising, motivating and supporting the Housing Teams to deliver a high quality, cost-effective and customer focused service Ensuring that the housing advice, homelessness and temporary accommodation team functions meet legal requirements and ensure Council policies and procedures are adhered to in an effective and consistent manner, including providing complex advice and guidance to the Service Manager (Housing) and Councillor Working closely with the Residential Housing Team ensuring that the placements are working well from a welfare and property perspective and supporting each other when required Monitoring and control of expenditure/income and recovering debt within the Councils financial framework, ensuring that policy and procedures are followed and work closely with the Finance team to ensure efficient debt recovery Develop, in collaboration with the Service Manager (Housing), new policies, procedures and strategies in line with changes in legislation/guidance and customer demand Undertaking timely case reviews, appeals and complaint investigations within the prescribed timescale Developing new initiatives to improve the customer focus and/or reduce service costs Ideally you should have: A relevant professional membership and qualification such as Chartered Membership CIH (Degree or Post Graduate Certificate/Diploma accredited by the CIH), plus ILM Level 5 Award in Leadership and Management or commensurate experience/achievement management experience of staff and contractors Detailed working knowledge of the Housing Act 1996, Part VI and VII (as amended by the Homelessness Act 2002 and Homelessness Reduction Act 2017), Renters Rights Act 2025 and associated guidance understanding and empathy towards customers with housing support, health and social care needs Ability to interpret legislation, case law, guidance and policy in order to make accurate and informed decisions Working knowledge of landlord and tenant law, benefit regulations, health and safety regulations, the Care Act and the Mental Health Act Knowledge of Data Protection and Information Sharing Agreements