Triage Officer

Contractual hours 37

Basis Full time

Package We offer a supportive environment in an organisation with flexible working hours and a career average salary pension scheme. North Devon Council believes in valuing diversity and is committed to equal opportunities as a Disability Confident Employer.

North Devon Council is looking for a Housing Triage Officer to become part of our busy Housing Options & Refugee Resettlement Team.

You will need to have excellent interpersonal skills, an ability to work flexibly to changing demands and operate in a coordinated manner with other team members and clients.

This post will:

• Be the first point of contact for general housing enquiries
• Ensure all relevant documentation is produced by the customer, compliance checks carried out and scanned to system
• Gather relevant background information and provide appropriate advice, in accordance with the Homeless Reduction Act 2017
• Issue ‘Advice only’ decisions & relevant documentation then update the housing system
• Support the wider housing team in the delivery of homeless prevention and be open to personal development overtime cover Housing Officer functions
• Signpost clients to relevant statutory and voluntary agencies, in relation to benefits, debt advice, food bank
• Maintain accurate records
• Prepared to work out of different office locations and complete off home visits, subject to risks assessments being carried out

Ideally you need to:

• Be proficient in ICT applications
• Be a confident communicator, both written and verbal working with housing clients
• Have a background in Housing