Sr. Partner Success Manager

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here.

The ideal candidate will be located in Las Colinas, TX or Remote.

Senior Partner Success Manager (PSM) is a strategic, relationship‑driven leader responsible for enabling, empowering, and accelerating the success of our channel and service delivery partners. This includes Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), Global System Integrators (GSIs), Digital Forensics and Incident Response (DFIR) partners, and cloud provider alliances. The PSM ensures partners are fully equipped to drive customer outcomes, position and operationalize our platform capabilities, and grow their business within the Trend ecosystem.

You will help partners build competency across the Vision One platform, align to best practices, and execute motions that improve retention, adoption, expansion, and long‑term customer value. This role works with a curated set of partners to deliver high‑touch guidance, technical capability building, and collaborative planning that strengthens our joint value proposition in the market.

• Develop technical and commercial enablement sessions with key stakeholders for MSP, MSSP, GSI, DFIR, and cloud provider partners.
• Develop partner training on core use cases, customer value outcomes, and platform adoption strategies.
• Develop partner‑specific capability maturity plans that increase service readiness across Vision One.
• Ensure partners understand onboarding best practices, deployment patterns, and lifecycle motions that drive customer outcomes.

• Help partners build scalable motions around customer retention, modernization, and expansion.
• Work with Trend internal stakeholders & partners on how to leverage telemetry, usage patterns, and health indicators to improve adoption across their customer base.
• Lead executive‑level partner business reviews focused on strategic alignment, long‑term planning, and scalable joint offerings.
• Support partners in executing migration programs, multi‑product modernization, and outcome‑based upgrade motions.
• Drive partner specialization or competency tracks across Vision One capabilities.

• Work closely with Partner team on building and maintaining strategic relationships with MSPs, MSSPs, GSIs, DFIR teams, and cloud provider alliances.
• Serve as the primary point of contact for partner success, enablement coordination, and lifecycle guidance.
• Ensure alignment between partner business models and Trend’s priorities for customer adoption, retention, and value realization.
• Communicate partner needs, risks, and opportunities to internal teams.

• Work closely with Channel Account Managers to jointly support partner growth and capability development.
• Collaborate with Customer Success Advisors, Solution Engineers, and Solution Architects to provide deeper enablement and architectural guidance.
• Engage with Marketing, Business Operations, and Product to support partner programs, campaigns, and advanced service offerings.
• Act as partner advocate and ensure the right internal resources are engaged for partner initiatives.

• Monitor partner‑led customer adoption, retention health, and consumption trends.
• Help partners reduce friction by improving operational readiness, onboarding practices, and support engagement models.
• Drive program participation, certification completion, and competency development across partner tiers.
• Align to partner success metrics such as customer adoption influence, renewal…