Services & Operations Coordinator

Downstreet Housing and Community Development is a private, mission-driven, not-for-profit organization dedicated to delivering social justice through the power of affordable housing. We pride ourselves on connecting people to the resources they need to thrive and creating equitable opportunities for everyone in Central Vermont to access safe, healthy homes. Through our work, we strengthen the health and future of our local communities.

Downstreet is seeking a mission-driven professional to work directly with guests at the Speranza Inn, our homeless services hotel. The Coordinator will provide individualized case management, coordinate with community service agencies, support consistent site operations, and step into site-management functions on a regular basis when the Director is unavailable or when assigned to be on-call. The successful candidate will balance relationship-based work with clear follow-through, documentation, problem-solving, and operational leadership.

• Proactively engage new and current guests through personal introductions, scheduled meetings, door knocking, and other outreach methods needed to maintain consistent contact.
• Work with guests to identify strengths, needs, barriers, and goals, and support the development and implementation of service plans focused on housing stability and life skills.
• Assist guests with required housing applications, eligibility documentation, and other paperwork related to housing and supportive services.
• Help guests identify and access appropriate services and resources offered by community partners; provide information and referral assistance.
• Advocate for guests when appropriate while also supporting Speranza Inn policies, program expectations, and community standards.
• Provide education, coaching, and practical support that strengthens self-sufficiency and successful transitions to permanent housing.
• Coordinate guest intake and exit activities with State and local agencies and Speranza Inn staff.
• Support guests moving into housing or transitioning out of the hotel, so immediate needs, referrals, and continuity of services are addressed.
• Complete all required guest, case-management, and program documentation accurately and within established time frames

• Work closely with the Director, and Speranza team to address guest concerns, policy or rule violations, and conflicts with the goal of preventing discharge whenever possible.
• Use trauma-informed, person-centered, and de-escalation practices when responding to challenging situations.
• Promote a safe, respectful, and inclusive living environment for guests, staff, visitors, and community partners.
• Participate in weekly Speranza Inn team meetings and contribute information needed for coordinated service delivery and consistent operations.
• Participate in community partner meetings and case coordination activities as needed.

• Serve as the primary backup to the Director and assume designated site-management responsibilities during absences, schedule gaps, emergencies, or other assigned periods.
• Provide day-to-day guidance and operational support to on-site staff within the scope delegated by the Director.
• Help coordinate shift coverage, workflow, guest-service priorities, and communication across the site to maintain continuity of operations.
• Support consistent implementation of program policies, procedures, safety practices, and documentation expectations.
• Respond to operational issues, guest concerns, incidents, and urgent site needs; elevate…