Billing Coordinator

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered. At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Reporting to the Billing Operations Manager, the Billing Coordinator plays an integral role in ensuring billing accuracy and timeliness across our global order-to-cash process. You will bring strong customer service, problem-solving and business partnering skills to work with Sales, Billing Specialists, Revenue, Collections and other key stakeholders, ensuring order processing and billing deliver against our KPIs, including time to invoice and invoice accuracy.

You are a collaborative team player who thrives on continuous improvement and is curious about how AI and automation can make our work faster, smarter and more accurate. Integrations, system transformation and new regulatory requirements are a way of life at Open Text, so you embrace change in your everyday approach to delivering on our Billing mandate.

• Process orders and invoices accurately and on time, interpret legal agreements and purchase orders, confirm revenue recognition criteria, and support billing and cash collection targets.
• Troubleshoot order and billing issues, respond to stakeholder inquiries, and support smooth month-end and quarter-end close.
• Ensure compliance with internal controls, SOX, audit, e-invoicing, tax, and country-specific invoicing and government reporting requirements.
• Use Microsoft Copilot and AI agents to research billing questions, summarize contracts and correspondence, identify at-risk orders, and automate routine tasks while validating outputs for accuracy and compliance.
• Support continuous improvement, automation, AI, and system transformation initiatives, including ERP consolidation, integrations, and post-go‑live stabilization.
• Deliver on other priorities supporting Billing delivery excellence.
• University or college education in a relevant discipline, with Finance or Accounting considered an asset, or equivalent practical experience.

• Minimum 2 years of relevant experience, ideally in global billing within software, services, or high‑tech, or relevant education.
• Working knowledge of accounting principles, revenue recognition, ERP and billing systems, with SAP strongly preferred;
  Microsoft 365 required and Salesforce an asset.
• Experience reviewing legal agreements and exposure to e‑invoicing or country‑specific invoicing requirements are assets.
• Confident use of generative AI tools such as Microsoft Copilot to draft, summarize, analyze, and research information, with the ability to write effective prompts and validate outputs for accuracy, completeness, compliance, privacy, and confidentiality.
• Interest or experience with AI agents and automation tools such as Copilot Studio and Power Automate is an asset.
• Strong Excel and data analysis skills, with the ability to identify trends, exceptions, and billing risks.
• Strong customer service, communication, organizational, and prioritization skills, with the ability to communicate clearly and concisely; multilingual skills are an asset.
• Detail- and results-oriented self-starter who can work under tight period-end deadlines and effectively collaborate with a global, multi-site team…