Registration Clerk

Job Summary & Requirements

To work as part of the Patient Access - Central Registration support team which includes but is not limited to the following duties: patient reception, registration, waiting room management, health records scanning & indexing and assisting the various registration pods with break/lunch/absence coverage. The Registration Team is committed to following registration, safety and data quality best practices. Liaises with Volunteers, Logistic Attendants and Clinic staff to ensure patient registration and safe way-finding needs are met.

Supports and adheres to the RVH Vision, Mission and Values in Action.

• Secondary School Diploma or Equivalent Required
• Two-year Medical Office Administration Diploma
• One to Two years in a similar role
• Medical terminology required.
• MEDITECH (Patient Care System) patient registration and scheduling modules
• Savience Clarity (Check-In/Wait Room System)
• Microsoft Teams/Office/Outlook - managing chats, e-mail, meeting requests, calendars.
• Internet skills to effectively & efficiently navigate various websites to assist with collecting accurate provider information.

• Customer Service skills (e.g. empathy, active listening, conflict resolution)
• Confidence and patience dealing with public while multi-tasking
• Professional business and telephone mannerisms required.
• Excellent and effective communication with various types of personalities with varying stages of physical and mental health/aging/capabilities.

• Patient registration and reception
• Ability to prioritize and function effectively and efficiently in a busy environment
• Physically capable of performing position requirements (standing/sitting/reaching/assisting wheelchair patients)
• Collaborates and engages in a team environment
• Promotes a safe and positive environment

RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.

We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.

RVH is dedicated to ensuring every applicant has a fair and equitable opportunity to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.

We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment at

If you are interested in this position, please apply online before 11:00 p.m. EST on the Requisition Close Date. If there is no close date listed above, the requisition will remain open until filled.