Program Assistant

Program Assistant (Temporary Assignment)
Duration:  8 Weeks (Potential for Extension)

Schedule:

Monday to Friday, 8:30 AM to 4:30 PM (35 hours/week)

Location:

On-site
Pay Rate:  $33.61/per hour
About the Role   Our client is seeking a detail-oriented and professional  Program Assistant  to provide administrative and customer service support within a busy public sector environment. This role serves as a key point of contact for internal staff and external stakeholders while ensuring accurate data management, confidential record keeping, and exceptional customer service.
The ideal candidate is highly organized, comfortable working with databases and Microsoft Office applications, and able to manage sensitive information with discretion and professionalism.

Key Responsibilities     Serve as the first point of contact for inquiries from staff and the public
Retrieve, listen to, and accurately transcribe voicemail messages into an online database system
Contact individuals to verify and confirm information as required
Enter, maintain, and update records within electronic databases
Prepare, format, and proofread documents, reports, correspondence, and presentations
Maintain electronic and paper records in accordance with confidentiality standards
Respond to inquiries and direct requests appropriately
Assist with meeting coordination, scheduling, minute taking, and administrative support activities
Support general office operations, including filing, mail distribution, and supply management
Contribute to a positive team environment while managing multiple priorities and deadlines
Qualifications     Diploma in Business Administration, Office Administration, Accounting, Secretarial Studies, or a related field
Minimum 2 to 3 years of administrative, clerical, or program support experience

Experience with in a municipality, county, township, school board, healthcare, or public sector environment is considered a strong asset
Strong proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Experience working with databases and data entry systems
Excellent listening, transcription, and information-verification skills
Strong written and verbal communication skills
Ability to handle confidential and sensitive information with professionalism and discretion
What We're Looking For   The successful candidate will demonstrate:
Exceptional attention to detail and accuracy
Strong customer service and interpersonal skills
Ability to de-escalate challenging conversations professionally
High level of confidentiality and sound judgment
Strong organizational and time-management abilities
Comfort working with high volumes of information and competing priorities
Technical aptitude and ability to learn new systems quickly
Professional demeanor when interacting with diverse individuals and stakeholders
Additional Information:
Candidates may be required to complete an assessment as part of the selection process.
This opportunity is ideal for an experienced administrative professional who enjoys working in a fast-paced environment, managing sensitive information, and providing exceptional support to both internal teams and members of the public.

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