Program Assistant

Program Assistant (Temporary Assignment)

Duration: 8 Weeks (Potential for Extension)

Schedule: Monday to Friday, 8:30 AM to 4:30 PM (35 hours/week)

Location: On-site

Pay Rate: $33.61/per hour

Our client is seeking a detail-oriented and professional Program Assistant to provide administrative and customer service support within a busy public sector environment. This role serves as a key point of contact for internal staff and external stakeholders while ensuring accurate data management, confidential record keeping, and exceptional customer service.

The ideal candidate is highly organized, comfortable working with databases and Microsoft Office applications, and able to manage sensitive information with discretion and professionalism.

• Serve as the first point of contact for inquiries from staff and the public
• Retrieve, listen to, and accurately transcribe voicemail messages into an online database system
• Contact individuals to verify and confirm information as required
• Enter, maintain, and update records within electronic databases
• Prepare, format, and proofread documents, reports, correspondence, and presentations
• Maintain electronic and paper records in accordance with confidentiality standards
• Respond to inquiries and direct requests appropriately
• Assist with meeting coordination, scheduling, minute taking, and administrative support activities
• Support general office operations, including filing, mail distribution, and supply management
• Contribute to a positive team environment while managing multiple priorities and deadlines

• Diploma in Business Administration, Office Administration, Accounting, Secretarial Studies, or a related field
• Minimum 2 to 3 years of administrative, clerical, or program support experience
• Experience with in a municipality, county, township, school board, healthcare, or public sector environment is considered a strong asset
• Strong proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience working with databases and data entry systems
• Excellent listening, transcription, and information-verification skills
• Strong written and verbal communication skills
• Ability to handle confidential and sensitive information with professionalism and discretion

The successful candidate will demonstrate:

• Exceptional attention to detail and accuracy
• Strong customer service and interpersonal skills
• Ability to de-escalate challenging conversations professionally
• High level of confidentiality and sound judgment
• Strong organizational and time-management abilities
• Comfort working with high volumes of information and competing priorities
• Technical aptitude and ability to learn new systems quickly
• Professional demeanor when interacting with diverse individuals and stakeholders

Additional Information:
Candidates may be required to complete an assessment as part of the selection process.

This opportunity is ideal for an experienced administrative professional who enjoys working in a fast-paced environment, managing sensitive information, and providing exceptional support to both internal teams and members of the public.