Community Coordinator - Warranty

Job Details

Role: Community Coordinator, Warranty

Location: Barrie/Innisfil, Ontario – 5 days/week on site

Company: Mattamy Homes Canada

Department: Warranty, Homebuilding

Employment Type: Full-Time

Reports to: Warranty Service Manager

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are.

It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

The Community Coordinator – Warranty provides exceptional customer service to Mattamy homeowners, trade partners and internal staff while performing office administration duties to ensure that homeowner needs are met in a timely manner.

• Answer all telephone calls and respond to homeowner telephone inquiries includes taking detailed messages and distributing to appropriate personnel.
• Respond and/or sort & distribute all incoming emails, faxes, couriers and mail to the appropriate individual on a daily basis.
• Coordinate and schedule homeowner warranty visits (30 day, Year end, etc.). Follow up to ensure homeowner satisfaction with completed work.
• Update homeowners on outstanding work and explain maintenance and warranty coverage.
• Respond to homeowner inquiries in a timely manner, assist with emergencies, and handle homeowner walk-ins.
• Prepare, print and monitor reports for review by the Warranty Management
• Maintain all warranty service requests in JDE systems (coordinate all documentation of lists including sign-offs and updating in computer system).
• Coordinate service orders with trades and ensure sign offs are received from trade partners and homeowners. Follow up on work orders to trades.
• Prepare and maintain logs for purchase orders & back charge notices.
• Assist Warranty Management with written correspondence to homeowners.
• Maintain office supplies and organize and maintain office files.
• Collect timesheets, prepare payroll in the HRIS system and submit to head office.

• Degree and/or Diploma in Administration or a suitable combination of work experience and education
• A minimum of 2 years office administration experience in a high volume or fast paced environment.
• Experience in conflict resolution in a customer service environment.
• Strong computer skills in Microsoft Office, particularly Word, Excel and Outlook.
• Excellent organizational and multitasking skills with the ability to recognize/meet deadlines in a fast-paced work environment.
• Exceptional interpersonal / customer service skills in dealing effectively with the public / homeowners.
• Ability to set priorities, meet deadlines and manage variable workloads.
• Excellent communication skills – both verbal and written.
• Ability to maintain a positive and proactive attitude while handling stress of multiple demands and working under tight timelines.
• Self-motivated with ability to work well in a very close-knit team-oriented environment.

• Experience with new home warranty and service or other relevant experience in the residential building industry.
• Knowledge of JD…