Quality & Compliance Specialist

Job Title: Quality & Compliance Specialist

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full-Time

Salary: $63,000.00 to $72,000.00

Reports To: Director of Business Operations & Infrastructure

Open Vacancy: Yes

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

The Quality & Compliance Specialist is responsible for managing and administering the company’s compliance programs, including ISO 9001:2015, Good Distribution Practices and CTPAT/PIP.Within these areas they will be managing, creating and regulating freight claims, company SOP’s & KPI’s and maintaining current client and vendor rates.

This role ensures adherence to applicable regulatory, contractual, customer, and company requirements while protecting the company’s financial interests and supporting world class customer service. The position leads the company standards and drives performance improvement through data and root cause analysis, while partnering with operations, warehouse, accounting and leadership to strengthen controls, reduce risk, and improve operational excellence.

• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.
• Live our company core values and support a well-organized, respectful, and service-focused work environment

• Maintain and continuously improve the company’s ISO 9001and Good Distribution Practices (GDP) quality management systems.
• Monitor, maintain, and update controls and reporting.
• Ensure ongoing compliance with PIP and CTPAT participation requirements.
• Coordinate internal audits, corrective actions and quality improvement initiatives through gap and root cause analysis.
• Support external audits and certification processes.
• Partner with leadership of all departments to ensure processes and compliance requirements are understood, implemented, and consistently followed.

• Develop, review, update and maintain company SOP’s, work instructions and controlled documents.
• Ensure documentation remains current, accurate, and aligned with operational requirements.
• Manage document control processes and revision tracking.

• Maintain employee training records.
• Ensure training is completed, documented and kept current.
• Identify training gaps and coordinate refresher training or corrective training initiatives.

• Review and evaluate claim documentation, including bills of lading, delivery records, invoices, photographs, inspection results, repair or replacement estimates, customer statements, carrier responses, and other supporting evidence.
• Lead the end-to-end investigation, assessment, and presentation of resolution options of freight claims involving loss, damage, shortage, or related customer concerns for Leadership review
• Ensure claims are handled accurately, consistently, and within established procedures, contractual terms, and applicable claim-handling guidelines.
• Prepare settlement, approval, denial, and payment correspondence as directed.
• Monitor claims status and actively follows up to ensure…