Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
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- Position summary
The Storage Guarantees Claims Manager owns Storage guarantee claims from intake through resolution, including eligibility validation, remediation decisions, fulfillment coordination, escalation management, and program reporting.
Key responsibilities- Review claims and validate compliance with applicable Terms & Conditions.
- Conduct due diligence, resolve information gaps, document decisions and rationale, and maintain complete, auditable claim records.
- Use approved calculators and program rules to determine remediation, including vouchers, credits, additional capacity, replacements, returns, refunds, or other authorized remedies.
- Initiate and track remediation fulfillment, required approvals, and financial or operational actions through closure.
- Own claim timelines and coordinate Product Management, Sales, Support, Finance, Operations, Order Management, channel partners, and other action owners.
- Identify delays, risks, exceptions, control issues, and customer impact; resolve them within established authority and elevate promptly when intervention is required.
- Manage communications with internal teams, channel partners, and customers regarding claim requirements, status, outcomes, and commonly asked questions.
- Represent professionally, maintain customer confidence, and apply program policies and contractual obligations consistently.
- Track and report guarantees issued; claims submitted, approved, and denied; remediation type and cost; cycle time; outstanding actions; financial exposure; and trends.
- Maintain and improve claim workflows, calculators, dashboards, templates, and operating procedures.
- 5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
- Ability to interpret contractual requirements, assess evidence, apply policy consistently, and make objective eligibility decisions.
- Strong analytical and problem-solving skills, with the ability to manage multiple guarantee programs across various products and adapt quickly to changing priorities.
- Proven ability to drive complex cross-functional work without direct authority and hold action owners accountable.
- Clear, professional communication and conflict-resolution skills with internal teams, channel partners, customers, and senior stakeholders.
- High attention to detail, strong documentation discipline, and proficiency with Microsoft Excel and Microsoft 365.
- Accurate, consistent claim decisions and remediation calculations.
- Timely resolution of claims, escalations, and cross-functional actions.
- Complete audit records and reliable financial and program reporting.
Mandatory
Skills:
Program Management .
Experience:
5-8 Years .
The expected compensation for this role ranges from CAD 50/hr to CAD 60/hr .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we.
Join a business powered by purpose and a place that empowers you to design your own reinvention.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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