First Line of Accountability Implementation Lead

Posted: 02/11/2026

Closing Date: 30/11/2026

Job Type: Contract

Location:

Head Office - Collingwood

Job Category:
Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

As First Line of Accountability Implementation Lead, you will lead the design, implementation and continuous improvement of risk, compliance and operational frameworks across the first line of accountability. Working closely with business leaders and risk stakeholders, you will translate regulatory obligations and risk requirements into practical processes, controls and ways of working that strengthen accountability, consistency and operational effectiveness.

Through stakeholder engagement, governance and change leadership, you will drive the successful embedding of risk and compliance practices, build organisational capability and support sustainable business outcomes across the Customer Office Division.

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

• Lead the design, implementation and continuous improvement of Line 1 risk, compliance and accountability frameworks across the business.
• Translate regulatory obligations, policies and risk requirements into practical processes, procedures, controls and governance frameworks.
• Develop and maintain process documentation, including procedures, process maps, templates and supporting governance artefacts, ensuring they remain current and fit for purpose.
• Lead implementation and change initiatives, coordinating stakeholders, managing dependencies and supporting the adoption of new ways of working.
• Embed risk, control and compliance considerations into business processes, identifying gaps and driving remediation and improvement opportunities.
• Partner with business leaders, subject matter experts and risk stakeholders to strengthen accountability, governance and operational effectiveness.
• Provide trusted advice and recommendations on framework design, process governance and risk management requirements.
• Drive continuous improvement by identifying opportunities to simplify, standardise and enhance processes, controls and business outcomes.

• Strong experience in risk, compliance, governance, operational excellence, process improvement or a related discipline within…