Dh-Guest Service Agents

Welcomes and greets guests, team members, and homeowners alike

Checking in, and Checking out guests in an informative, and efficient manner

Attends to any guest complaint to ensure the guest needs are met, and follow up is completed

Ensures correct payment is completed at check in, and check out

Able to multitask answering phone calls, answering emails, and assisting guests at the desk, and around the resort

Responds to Emergency situations

Answers all guest inquiries/questions with as much detail as possible

Completes Daily Paperwork, and balancing payments at the end of each shift

Promotes, and uses internal booking computer systems to book Deerhurst Resort Restaurants, and Activities to increase resort revenues

All other duties as assigned

Able to work with others, and also independently

Able to take initiative within given guidelines

Respond promptly and effectively to guest, and owner inquiries, requests, and concerns, ensuring resolution and guest satisfaction.

Pays precise attention to detail, order and cleanliness

Has effective communication skills (verbal, listening, writing)

Has professional phone manner

Able to maintain composure and objectivity while dealing with difficult situations

Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Able to evaluate and select among alternative courses of action quickly and accurately

Is flexible with their schedule, able to work long hours, shift work, overnights, weekends and holidays as business levels require

Previous guest service experience in a hospitality setting preferred

Excellent communication, organizational, interpersonal, and multitasking skills

Bachelor’s degree in Hotel Management, Hospitality, or related field preferred

A passion for providing an exceptional experience for our guests, hosts, and homeowners

Experience with Opera Cloud PMS is an asset

Strong Skill level with Microsoft Office Suite of products, particularly Excel