Service Customer Service Assistant; Student

Position: Service Customer Service Assistant (Student)

Service Barrie Customer Service Assistant (Student)

Summer Student - 2 Vacancies

Barrie, Ontario

Apply Now Posting Number: STUDENT-26-10
Job Type: Student,
Temporary-Full-time, Non-Union
Salary Range: $18.11 to $23.44 per hour
Posted:
Monday, January 26, 2026
Final date to receive applications:
Monday, February 9, 2026 at 11:59 pm
The Opportunity Access Barrie combines customer service, marketing and communications, transit and parking​, and information technology. This strategic portfolio reflects the importance and need for the City to easily and efficiently connect the people who live and work in Barrie to the people, places, services and information that matters to them. Under the general guidance and direction of the Supervisor of Service Barrie, the Service Barrie Customer Service Assistant position is responsible for providing frontline customer service regarding the City’s services, procedures, practices, policies, and programs.

Specifically, this position receives inquiries, requests and/or complaints through various channels of communication; identifies customer needs; responds using research and data gathered from the knowledge base and customer relationship management (CRM) software and/or transfers inquiries and/or requests requiring specialized or technical information to the applicable City subject matter experts for action and response. Additionally, this position processes various transactions and payments for City services and programs.

Overall, this position plays an integral role in providing centralized, consistent customer service to internal and external customers with respect to the wide range of City services and programs.
Our Culture and Qualifications of the Job
Corporate Culture: Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community. Equally important to what we do is how we do it - your actions reflect our core accountabilities of Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, and Service Excellence, which define how we work together to succeed.

Education (degree/diploma/certifications)

Currently enrolled in or is a student in Secondary School, College, or University*

* Minimum of 16 years of age or turning 16 by the end of the calendar year and must have attended one of the academic establishments listed above the year in which they are applying for employment and/or returning the following year Experience

Demonstrated experience in a customer service role performing duties related to the above mentioned major responsibilities.

Knowledge/Skill/Ability

General knowledge of customer service delivery standards and techniques

General knowledge of administrative processes and procedures and general office equipment operation

General knowledge of cash handling and management practices

Demonstrated ability to: operate a cash register, balance cash and prepare daily deposits deal with difficult customers, diffuse emotionally-charged situations and resolve customer issues in a diplomatic and professional manner input information efficiently and accurately into technology software solutions maintain a high standard of public relations at all times multitask and prioritize conflicting priorities and work demands within a fast paced work environment read, interpret and apply policies and procedures

Basic attention to detail, organizational, prioritization, customer service and time management skills

Basic interpersonal, problem solving, research, communication (verbal and written) and teamwork skills

Basic computer literacy utilizing Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) and the Internet

Availability to accommodate deadlines, and/or peak period workloads that may extend beyond the normal workday or occur on evenings/weekends

Conditions of Employment

Satisfactory Criminal Record Check*

* Please note that this is a requirement of the position for any new employees to the City of Barrie in accordance with the Police Record Check Policy
. Existing employees who have met this criteria will be exempt from this requirement.