Financial Service Specialist at goeasy

Join goeasy as a Financial Service Representative, where you will enhance customer satisfaction through personalized engagement and financial guidance. Focus on building relationships while managing client needs effectively.

As a specialist, you'll be at the forefront of customer interaction, assisting clients over phone and email. This role blends education about financial products with managing collections and cross-sales initiatives, ensuring clients receive the best support possible. Your communication skills will be vital in resolving objections and promoting financial empowerment.

Key Responsibilities:

• Engage customers personally and virtually for support

• Identify suitable financial solutions for clients

• Guide customers in building credit and financial knowledge

• Manage overdue account collections professionally

• Secure thorough information for accurate product applications

Requirements:

• Proven experience in customer service or finance roles

• Strong interpersonal and communication skills

• Aptitude for negotiation and handling objections

• Results-driven and motivated by financial goals

• Must clear background checks and be eligible for Canadian work

Be part of goeasy’s commitment to exceptional customer service and help individuals achieve their financial aspirations.
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