Clerk, Customer Service

Position Title: Customer Service Clerk

Reports To
:
Coach Smart Life & Accessible Technology

To assist with the planning and operations of CNIB Smart Life Centres, including support with product demonstrations and assisting with sales, training and tech programming.

The position entails, but is not limited to the following responsibilities:

• Welcoming and greeting people entering the Smart Life Centre
• Assists with Smart Life Center daily consumer transactions such as answering consumer inquiries, scheduling and managing consumer consultations for Smart Life Solutions.
• Assists with processing consumer payment transactions through CNIB’s Point-of-Sale System, triaging and aiding in troubleshooting defective products with consumers
• Support managing inventory, re-ordering, stock, and fulfilling customer orders.
• Assists with in-person and virtual product demonstrations for high and low-tech Smart Life products.
• Assists with in-person and virtual technology training for devices such as cell phones, tablets, apps and accessibility features
• Assists customers with completing transactions in-person, online and over the phone.
• Support with processing orders and collecting payments for client’s accessing products through external funding sources.
• Provide information to clients, customers, and members of the general public about CNIB products and services.
• Perform other duties as required.

Administrative responsibilities in support of in-person inquiries involving CNIB programs, Smart Life, Mobile Hub, Services, and Events

• Communicates with key internal and external stakeholders
• Participates in team meetings and other activities as required
• Promotes and understanding and awareness of CNIB programs, events, services, and vision health through customer service and partnering community agencies.
• Problem Solving/Time Frame of Impact
• Works under the general direction of established processes and listens to instructions constructively.
• Ability to provide timely and creative solutions and recommends process improvements.
• Excellent interpersonal and organization skills.
• Ability to organize and prioritise workload demands within time constraints.
• Possess a resourceful, adaptive, and self-motivated aptitude.
• Ability to communicate effectively with clients with limited technical aptitude

• This position works with private and confidential material.

• The ability to execute essential duties with limited supervision when required.

This position is funded through Canada Summer Jobs. To be eligible to participate in the Canada Summer Jobs initiative, individuals must meet the requirements outlined in the Canada Summer Contribution Agreement.

• Well developed interpersonal and communications skills
• Proficient with the Microsoft Office Suite (Word, Excel, Outlook)
• Basic understanding of screen-readers and assistive software
• Ability to work independently and as part of a team
• Professional attitude, self starter and flexible

• Experience in customer service and working with the general public.
• University or community college student preferred.
• Related Fields of Study include social services, disability studies, administration, communications, technology, customer service or equivalent work experience

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodation at any stage of the hiring process