Automotive Customer Experience Concierge

Position: Automotive Customer Experience Concierge Role
Location: Innisfil

Step into a vital role as an Automotive Customer Experience Concierge at 400 Chrysler Dodge Jeep Ram Ltd, shaping each guest's service journey.

This concierge position serves as the initial touchpoint for guests using the drive-through lane, emphasizing hospitality and efficient operational coordination. You'll guide customers during the intake, perform quick vehicle walk-arounds, and manage service expectations with clear communication. A customer-centric approach is essential in this fast-paced environment, highlighting the importance of safety and satisfaction.

Key Responsibilities:

• Provide a warm welcome to every customer

• Assist with the intake process and appointment checks

• Monitor vehicle condition during inspections

• Record service needs using digital tools

• Communicate next steps and wait times thoroughly

Requirements:

• Previous experience in customer service or hospitality

• Excellent communication and detail orientation

• Digital proficiency with tablets and software

• Valid driver’s license with no infractions

• Ability to work in a team-oriented environment

Contribute to an exceptional customer service experience in the drive-through area with 400 Chrysler Dodge Jeep Ram Ltd.
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