Experienced Collections Professional

Join Bill Gosling Outsourcing as an Experienced Collections Professional, driving results from our Barrie office. This hybrid role demands strong negotiation skills and exceptional customer service practices.

We’re searching for a skilled Collections Agent with at least 2 years of experience. You’ll engage with borrowers through various communication methods, ensuring effective resolutions to payment inquiries. This position requires empathy and the ability to lead sensitive conversations while maintaining compliance with all industry standards.

Key Responsibilities:

• Initiate calls and messages to unresponsive borrowers

• Negotiate effective payment arrangements

• Address inbound inquiries on account status and payments

• Document interactions accurately adhering to compliance

• Meet high-volume performance goals consistently

Requirements:

• 2+ years of experience in consumer collections

• Strong communication and customer service orientation

• Detail-oriented with a focus on meeting targets

• Emotional intelligence in handling financial discussions

• Familiarity with Canadian banking regulations

Help Bill Gosling invest in better lives through thoughtful, professional financial solutions.
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