Bilingual Collections Agent

Drive customer satisfaction as a Bilingual Collections Agent at Northlake Financial in Barrie, Ontario. Engage with French- and English-speaking clients to facilitate repayment solutions.

As part of our growing team, you'll manage late-stage accounts and help customers avoid delinquency through tailored strategies. This full-time position demands strong communication skills and a commitment to achieving performance metrics while working independently in a results-oriented environment.

Key Responsibilities:

• Work with French and English customers on repayment solutions

• Manage and negotiate payment arrangements for delinquent accounts

• Initiate contact with past-due customers effectively

• Deliver exceptional service while meeting collection targets

• Document interactions and account updates accurately

Requirements:

• Bilingual in French and English, written and verbal

• Flexible availability between 7am and 9pm, Monday-Saturday

• Strong negotiation and communication abilities

• Ability to handle sensitive conversations professionally

• Experience in collections or customer service preferred

Embrace a challenging role and put your bilingual skills to work at Northlake Financial in Barrie.
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