Transit Reservationist at MVT

Position: Transit Reservationist Role at MVT
Shape the travel experience for Barrie residents as a Transit Reservationist with MVT. This role involves scheduling, customer service, and real-time problem-solving.

In this pivotal role, you will assist the Customer Service Supervisor by booking specialized transit trips and managing schedules to maintain optimal service levels. As a Reservationist, you will also address passenger needs, facilitate communication between operators and clients, and keep detailed records to enhance service delivery and efficiency.

Key Responsibilities:

• Promptly answer and assist passenger calls

• Input trip information and manage scheduling software

• Communicate timely updates on trip adjustments

• Oversee passenger cancellations and reschedule trips

• Maintain up-to-date operational records and logs

Requirements:

• High School Diploma or equivalent

• Experience working with seniors or individuals with disabilities

• Previous customer service and data entry experience preferred

• Familiarity with transit scheduling software is a plus

• Flexible availability, including evenings and weekends

Become an integral part of MVT's dedication to community transport while advancing your career in a supportive environment.
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