Player Services Coordinator

Description

Position at Casino Rama Resort

If you enjoy interacting with guests and love delivering exceptional service, we want to hear from you. As a Part‑Time Player Services Coordinator
, you play an important role in creating memorable guest experiences—whether assisting with inquiries, coordinating reservations, or issuing complimentary vouchers to our restaurants. You’ll work alongside a supportive and reliable team committed to exceeding guest expectations.

• Retirement savings plan
• Exciting, supportive, and fun work environment
• Family and friends discounts on travel, technology, food, beverage, and fitness
• Development and training opportunities

• Promote outstanding guest relations through friendly, effective communication.
• Handle all inbound and outbound calls for the Player Services Call Centre.
• Manage booking procedures for concerts, hotel stays, and premium events.
• Open and maintain player accounts, update player profiles, and issue My Club Rewards cards while educating guests on program benefits.
• Review player ratings to determine complimentary eligibility.
• Maintain inventory control of promotional materials.
• Address customer concerns or complaints and provide immediate solutions.
• Foster excellent employee relations and support a positive team environment.
• Greet bus groups and deliver presentations to tour and travel guests as needed.
• Support box office operations for ticket sales and complimentary redemptions.

• Previous customer service experience is preferred.
• Strong computer skills, including Microsoft Office (Word, Access, and Excel).
• Excellent organizational and multitasking abilities.
• Availability to work a variety of shifts
  , including overnights or swing shifts, as required in a part‑time schedule.

Gateway celebrates and empowers our team members, who make it all possible. A career with Gateway means working with great people, being recognized for your contributions, and having opportunities to grow across our 27 locations. Employees thrive with ongoing training, leadership development programs, and a dynamic, fun work environment. Some of Gateway’s proprietary brands include Match Eatery & Public House
, Atlas Steak + Fish
, and Halley’s Club
. Learn more at and discover what it’s like to be part of a team that values your vision, skills, and energy.

All qualified applicants will receive consideration for employment.