Collections Agent

Position: Collections Agent at Bill Gosling Outsourcing
Elevate your career as a Collections Agent with Bill Gosling Outsourcing in Barrie. Engage in high-volume account management, building connections while resolving financial challenges effectively.

As an Experienced Collections Agent, you will handle delinquent accounts through thorough outreach strategies, balancing negotiation with empathy. The ideal candidate, with at least 2 years of consumer collection experience, will work in a hybrid model, enjoying flexibility in a dynamic team environment.

Key Responsibilities:

• Initiate contact via predictive dialer, email, and SMS

• Negotiate payment arrangements and relief solutions

• Handle inbound inquiries about accounts and payments

• Maintain accurate documentation and compliance

• Meet productivity and performance targets consistently

Requirements:

• Minimum 2 years of consumer collection experience

• Strong communication and active listening skills

• Empathy and emotional intelligence in customer interactions

• Ability to navigate sensitive discussions professionally

• Financial literacy with knowledge of banking regulations

Become a part of a compassionate team dedicated to improving lives while helping clients find financial solutions.
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