Customer Success Coordinator

Title:

Customer Success Coordinator

Place:
Richmond Hill

Type:
Regular Full time

Quantum Lifecycle Partners LP is Canada's leading and largest vertically integrated IT asset disposal and recycling processor. We are committed to enabling the safe and secure reuse of electronic products, responsible recycling of electronic products to divert waste from landfills, and the recovery of natural resources from obsolete electronic products.

We are looking for a Customer Success Coordinator who will be considered an administrative employee with direct communication with Quantum's customers. The primary function of the position is to engage with new and existing customers in partnership with other members of the Customer Success, Business Development, or independently team. The Customer Success Coordinator is responsible for various elements related to customer support, in collaboration with other departments (finance, logistics, operations) to provide our contractual or ad‑hoc services within the framework of the agreed service level agreement and to the satisfaction of the customer.

Support includes, but is not limited to, creating accounts and batches, managing and facilitating customer shipments, establishing required reports, and supporting the effective and efficient management of specified, new and existing customer accounts.

• Responsible for all facets of establishing new accounts, working with different internal departments including but not limited to finance, operations, logistics, etc. to ensure that customer expectations are met.
• Work in Quantum's database to generate accurate and timely reports to send to customers. These reports may include, but are not limited to, the following: data security certificates, recycling certificates, asset lists, and batch settlement reports.
• Act as a resource to solve problems and provide creative solutions to maximize the department's efficiency and processes.
• Ensure that operational teams have received processing instructions and that all customer‑specific requirements are met.
• Work with the business development team to define customer needs locally, nationally and internationally.
• Take advantage of existing relationships to explore and discover new opportunities and areas of improvement within the existing customer base.

• Post‑secondary training in business or a related field
• 1–3 years of experience in administration, customer service, account coordination, or equivalent work experience
• Strong communication and organizational skills
• Strong computer skills (Excel, Outlook, etc.) and attention to detail
• Excellent customer service skills

• Company paid Extended Health & Dental Benefits
• Disability & Life Insurance
• Company RRSP matched up to 4%
• Employee Assistance Program
• Education Reimbursement Program
• Safety Shoes & glasses reimbursement
• Employee Purchase Program (up to 22% off on )
• Opportunity to play a part in protecting the environment and contribute to sustainability.

Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified individuals to apply.

You must be authorized to work in Canada without a sponsorship, now or in the future. Quantum Lifecycle Partners LP does not offer sponsor ships.