Customer Service Representative at Heating

Position: Customer Service Representative at Central Heating
Join Central Heating as a Customer Service Representative, where accountability meets exceptional service. This full-time position requires a growth mindset, quick thinking, and strong problem-solving skills.

As a CSR at Central Heating, you will engage with customers, maintaining an 80% booking rate and resolving billing discrepancies. A proficiency in Service Titan is beneficial, along with the ability to manage a high-paced environment efficiently.

Key Responsibilities:

• Answer incoming calls to assist customers with inquiries

• Maintain an 80% booking rate through effective scheduling

• Resolve customer conflicts and billing issues promptly

• Organize technician schedules while ensuring KPI adherence

• Utilize Service Titan for customer information management

Requirements:

• Previous customer service experience preferred

• Proficient in Service Titan or similar software

• Excellent communication and organizational skills

• Ability to adapt under pressure

• Detail-oriented with strong problem-solving abilities

Be part of the Central Heating team, where high-value service and teamwork are at the core of every interaction.
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